Healthcare Operations Director for Medicare and Medi-Cal

7 days ago


Rancho Cordova, California, United States Blue Shield of California Full time

About the Role

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We are seeking a skilled Healthcare Operations Director to lead our Medicare and Medi-Cal Utilization Management team at Blue Shield of California. As a critical member of our organization, you will play a key role in delivering and collaborating on all aspects of utilization management and care coordination for our Medicare and Medi-Cal membership.

Your Key Responsibilities

  • Manage and monitor prior authorization and concurrent review processes to ensure timely and cost-effective patient care.
  • Develop and implement UM strategies using data analytics to streamline operational efficiencies, optimize quality and cost of care, and inform business decisions.
  • Analyze significant utilization trends, patterns, and resource allocation, partnering with physicians and other stakeholders to enhance effective and appropriate service utilization.
  • Establish and measure productivity metrics to support workforce planning and rationalize services required for UM reviews.
  • Review and report on Utilization Review (UR) trending for Medicare and Medi-Cal membership, ensuring alignment with clinical policy, payment integrity, and network development strategies.
  • Lead operational implementation of transformation changes, including organizational management, process implementation, and technology adoption.
  • Oversee operational teams' performance, resource management, continuous improvement, and training.
  • Maintain operational audit readiness, ensuring adequate processes and internal audit measures are in place and regularly maintained.
  • Evaluate and improve all operational processes to meet regulatory and accreditation requirements.
  • Foster a culture of process excellence, BSC leadership principles, and a great place to work environment.

Your Qualifications

  • Current CA RN License is required.
  • Bachelor's of Science in Nursing or advanced degree is preferred.
  • Minimum of 10 years of Utilization Management or relevant experience, including 6 years of management experience.
  • Minimum of 5 years of progressive leadership in Utilization Management operations.
  • Health plan or similar healthcare organization structure experience is necessary.
  • Successful track record in driving organizational change management.
  • Excellent relationship and consensus-building skills are essential.

Salary Range

The estimated salary for this role is $165,990 - $248,930 per year, based on location in California. Note that salaries vary depending on factors such as experience, location, and current employee salaries for similar roles within Blue Shield.



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