Equine Client Care Specialist
1 week ago
Seeking a skilled Equine Client Care Specialist to join our team at the Marion duPont Scott Equine Medical Center (EMC).
As an integral member of our client and patient care team, you will provide exceptional service to clients and ensure seamless communication throughout their experience. This includes phone and in-person interactions, electronic communications, emergency situation support, accurate patient intake and discharge processes, appointment scheduling, financial policy explanations, and secure transaction processing.
We are looking for candidates with previous customer service experience who can efficiently manage multiple tasks in a fast-paced environment. Experience with client financial accounts is also required.
We prefer candidates with prior customer service experience in veterinary or human medicine practices, proficiency with practice management systems, scheduling expertise in multi-clinician environments, equine anatomy knowledge, and familiarity with veterinary terminology. Comfortable handling equine patients is essential. Current or previously licensed/certified/registered veterinary technicians are encouraged to apply.
Salary Information:
$53,500 - $64,000 per year, depending on experience
About Virginia Tech:
Virginia Tech is committed to its motto 'Ut Prosim' (That I May Serve) by providing innovative education, research, and outreach programs. We value diversity and inclusivity, and we do not discriminate based on age, color, disability, gender, gender identity, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status.
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