Leading Automotive Service Director

7 days ago


Gonzales, Louisiana, United States Ross Downing Buick GMC of Gonzales Full time

Ross Downing Buick GMC of Gonzales is seeking an accomplished Automotive Service Manager to spearhead our service department. As a leader, you will oversee the efficient operation of our service team, fostering a culture of excellence and customer satisfaction.

Job Summary

This is a full-time position that offers a competitive salary and comprehensive benefits package, including dental insurance, employee discount, health insurance, life insurance, paid time off, professional development assistance, and vision insurance. The ideal candidate will have a successful record of accomplishment within the industry, strong leadership skills, excellent customer service skills, and outstanding communication skills.

About Us

Ross Downing Auto Group has been serving South Louisiana for 50 years. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.

Responsibilities
  • Forecasts goals and objectives for the service department and strives to meet them.
  • Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
  • Prepares and administers a monthly, annual operating budget for the service department.
  • Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Holds weekly department meetings.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Maintains high-quality service repairs and minimizes comebacks.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Serves as liaison with factory representatives.
  • Input pricing guides and maintenance menus for frequent labor operations.
  • Handles customer complaints immediately and according to dealership's guidelines.
  • Maintains safe work environment.
  • Maintains a professional appearance.
Requirements
  • A successful record of accomplishment within the industry.
  • Leadership skills.
  • Excellent customer service skills (CSI / Customer Experience).
  • Outstanding communication skills, both verbal and written.
  • The ability to work well in a process-driven environment.


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