Medical Health Support Associate

7 days ago

Montgomery Village, Maryland, United States Planned Parenthood of Metropolitan Washington DC Full time
Job Overview

We are seeking a skilled and compassionate Medical Health Support Associate to join our team at Planned Parenthood of Metropolitan Washington DC, Inc. This is an exciting opportunity for individuals who are passionate about delivering exceptional patient care and contributing to the success of our healthcare organization.

The Medical Health Support Associate will play a critical role in providing administrative support to our clinical staff, ensuring smooth day-to-day operations, and maintaining a high level of customer satisfaction.

Responsibilities
  • Front Desk/Reception:
    • Manage the flow of clients and visitors in the reception area.
    • Process over-the-counter sales of medications.
    • Process incoming and outgoing faxes.
    • Record incoming payments according to Planned Parenthood's policy and procedure guidelines.
    • Maintain adequate inventory of supplies, forms, and other items as necessary.
    • Collect and input client registration information.
    • Provide patients with forms and fact sheets essential to the level of services requested.
    • Complete day-end procedures such as preparing deposits and balancing cash drawers according to Planned Parenthood's policy.
    • Maintain strict cash control.
  • Family Planning Clinical Assistant:
    • Collect vital signs (blood pressure, pulse, temperature, height, weight) as indicated for client visits.
    • Interview clients to attain appropriate information about health history, primary purpose of visit, and needs assessment.
    • Work in conjunction with clinicians, RNs, or physicians.
    • Complete chart and billing documentation accurately to include all labs performed, supplies given, and patient care.
    • Ensure and document that appropriate education/fact sheets are provided for any education provided by the Medical Health Support Associate.
    • Ensure that informed consent including review of risk, benefits, and alternatives is obtained and all appropriate forms are completed and signed prior to the provision of any special services/procedures.
    • Set up, maintain, and clean exam rooms for all procedures (LEEP, colpo, LARC, etc).
    • Maintain adequate inventory of all supplies, promptly alerting Center Managers of any supply requests.
    • Audit exam rooms to ensure supplies are stored correctly and used or discarded prior to expiration.
    • Perform venipuncture and finger stick blood collection.
    • Perform basic on-site lab tests such as pregnancy testing, urinalysis, hemoglobin, and Rh typing.
    • Perform rapid-result HIV testing and short-term counseling in compliance with local regulations and CDC procedures.
    • Collect and appropriately prepare and package specimens for transport to off-site laboratories.
    • Collect vital signs (blood pressure, pulse, temperature, height, weight) as indicated for client visits.
    • Maintain lab according to OSHA and CLIA standards and guidelines.
    • Perform routine autoclave maintenance including draining, cleaning, and spore testing.
    • Ensure accuracy of lab logs, including findings and follow-up per protocol.
    • Perform and record all laboratory controls.
    • Participate in laboratory proficiency testing programs and annual lab skills competency evaluations.
    • Disburse contraceptive supplies with correct authorization and documentation.
    • Ensure adequate inventory of supplies at dispensing stations.
    • Ensure that prescription labels are present and product inserts are given as indicated.
    • Respond efficiently to requests to telephone/mail/electronic requests for refills.
  • Primary Care Clinical Assistant:
    • Maintain adequate inventory of all supplies, promptly alerting Center Managers of any supply requests.
    • Perform basic on-site lab tests such as urinalysis, hemoglobin, and glucose.
    • Collect and appropriately prepare and package specimens for transport to off-site laboratories.
    • Collect vital signs (blood pressure, pulse, temperature, height, weight) as indicated for client visits.
    • Maintain lab according to OSHA and CLIA standards and guidelines.
    • Ensure accuracy of lab logs, including findings and follow-up per protocol.
    • Perform and record all laboratory controls.
    • Participate in laboratory proficiency testing programs and annual lab skills competency evaluations.
    • Provide appropriate referrals.
    • Conduct intimate partner violence (IPV) and reproductive coercion screenings; address positive screenings or refer to RN/clinicians/physicians.
    • Ensure that informed consent is obtained and all appropriate forms are completed and signed.
    • Give and document the appropriate fact sheets for any education provided by the Medical Health Support Associate.
  • Surgery Assistant:
    • Prepare rooms before and clean rooms after procedures, ensuring all materials needed by the clinician are present and ready for use.
    • Assist the client and clinician as needed during the procedure.
    • Support the client in their immediate post-procedure recovery, including transfer to a monitored recovery area when indicated.
    • Recognize typical/atypical intra- and post-procedure client status and request assistance accordingly.
    • Assess client's pregnancy decision.
    • Provide appropriate referrals and information (prenatal care, adoption) to clients who do not desire abortion.
    • Discuss client's social support and offer additional supports (talk lines, websites, community resources) as indicated.
    • Conduct intimate partner violence (IPV) and reproductive coercion screenings; address positive screenings or refer to RN/clinicians/physicians.
    • Advise clients of all abortion methods appropriate for gestational age.
    • Educate clients about desired abortion methods, including review of risks and benefits.
    • Ensure that informed consent is obtained and all appropriate forms are completed and signed.
    • Give and document the appropriate fact sheets for any education provided by the Medical Health Support Associate.
    • Offer information about contraception and safer sex to all clients.
    • Perform and record all laboratory controls.
    • Perform basic on-site lab tests such as pregnancy testing, hemoglobin, and Rh typing.
    • Perform venipuncture and finger stick blood collection.
    • Collect vital signs (blood pressure, pulse, temperature, height, weight) as indicated for client visits.
    • Interview clients to attain appropriate information about health history, primary purpose of visit, and needs assessment.

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