**SRE and DevOps Manager**, **Cloud Operations Leader**, **Technical Team Manager**

2 weeks ago

Miami, United States Amadeus Full time
About the Role

We are seeking an experienced SRE and DevOps Manager to join our team at Amadeus. As a key member of our Cloud Operations team, you will be responsible for ensuring the availability and performance of our production revenue-generating systems in the cloud and on-premises.

Key Responsibilities
  • Manage the availability and performance of production revenue-generating systems in the cloud and on-premises.
  • Operationalize Chaos engineering practice.
  • Create, execute, and manage the SRE and DevOps team strategy.
  • Define and measure reliability and automation goals.
  • Provide technical guidance and best practices for scalability, performance, compliance, and privacy.
  • Automate or eliminate repetitive tasks while increasing cost effectiveness.
  • Create and supervise the execution of strategies focused on automating technical operations and incident support.
  • Participate in Architecture committee design for systems focusing on reduction of risks to availability, latency, and efficiency.
  • Define, test, run, and improve the incident and problem management process.
  • Assist and provide input in proactive capacity planning.
  • Design, set, and manage appropriate monitoring and alerting ecosystem to ensure operations teams proactively detect impact to service availability.
  • Implement automation and orchestration for manual processes required to operate and deploy cloud services.
  • Manage and oversee ITSM platform in partnership with other teams to ensure the delivery of quality services according to agreed-upon service levels.
  • Provide strategic direction and oversight for the design, development, operation, and support of ITSM processes that are aligned with business strategy.
  • Collaborate with other departments to identify and prioritize IT service management requirements and develop effective service delivery strategies.
  • Develop and implement IT service standards and policies to promote efficiency and effectiveness.
  • Partner with development teams in defining and implementing improvements in service architecture.
  • Manage incident management, problem management, change management, and request management activities.
  • Maintain relationships with key stakeholders to ensure IT services align with their needs.
  • Be responsible for support escalation rotation, offering 24/7 leadership support for major incidents during and after business hours, including weekends.
About the Ideal Candidate
  • Education: B.S. in computer science or other relevant field or a minimum of 15 years of related work experience in Information Technology.
  • Minimum 10 years of experience working in Information Technology.
  • Minimum 5 years experience managing technical teams.
  • Minimum 2 years experience working with cloud technologies (GCP, Azure or AWS).
  • Minimum 5 years of experience in IT Service Management with a focus on managing an ITSM-managed service provider.
  • Experience with build configuration management (e.g. Chef, Puppet, Saltstack, Ansible) and deployment optimization.
  • Experience with CICD for Java, DB/PLSQL, Oracle Fusion, Apigee,.NET, etc.
  • Experience with Test Automation tools such as Selenium, ReadyAPI, Postman.
  • Familiarity with Deployment & Monitoring tools such as Splunk, Datadog, Zabbix, Prometheus, inclusive of full-stack application performance management.
  • Experience with code repositories such as Git, Bitbucket, Github, etc.
  • Solid understanding of technology operations.
  • Solid understanding of IT strategy, architecture, engineering, operations, policy, processes, standards, organizational design, governance, change management, enabling technology and program delivery.
About Amadeus

At Amadeus, we are committed to providing a supportive work environment that fosters a fulfilling career and personal and family life. We care about our employees and strive to provide a caring environment. We offer attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. We also offer a flexible working model that allows our employees to do their best work, wherever and however it works best for them.

We are an Equal Employment Opportunity Employer and welcome applications from diverse candidates. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [insert contact information].

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