Senior Support Specialist

13 hours ago


Brookfield, Wisconsin, United States BetaNXT Inc Full time
Job Title: Senior Support, Service Management

About BetaNXT Inc

BetaNXT Inc is a leading provider of connected wealth management infrastructure solutions, leveraging real-time data capabilities to enhance the wealth advisor experience. Our comprehensive approach reduces enterprise cost, streamlines operations processes, increases advisor productivity, and enhances the investor experience.

Job Overview

The BetaNXT Technical Operations Center is seeking an experienced Senior Support, Service Management professional to join our team. As a key member of our support team, you will be responsible for providing exceptional client support, including incident management, monitoring, logging event/issue details, and documentation.

Key Responsibilities

  • Monitor and troubleshoot IT infrastructure, applications, and security using various tools and dashboards.
  • Communicate with internal and external customers, providing status updates, resolution details, and feedback.
  • Document incidents and problems, logging them in our ticketing system and updating them as needed.
  • Escalate incidents and problems to the appropriate teams or vendors, following our service level agreements and escalation procedures.
  • Participate in the Technical Operations Center's shift rotation, on-call schedule, and training sessions.
  • Provide product, research, and deployment support to our client firms via incoming calls or email.
  • Proactively monitor and maintain internal network and platform security.

Requirements

  • 1+ years of experience in technical support, IT operations, or IT service management.
  • Basic knowledge of IT infrastructure, applications, and security concepts and technologies.
  • Proficient in using various tools and platforms for monitoring, troubleshooting, and ticketing.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to work in a fast-paced, dynamic, and collaborative environment.

Work Environment

  • Office environment.
  • Require working in shifts (including holidays and weekends) to maintain client support 24x7x365 days a year.

Education

  • Associate's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent work experience.

Why Join Us

BetaNXT Inc offers a dynamic and collaborative work environment, with opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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