Customer Service Representative II

4 weeks ago


Burien, Washington, United States City of Burien Full time

About the Position:

The City of Burien is seeking a highly motivated and service-driven individual to join our team as a Customer Service Representative II. This role will be based at the Burien Community Center front desk and will be responsible for championing Parks, Recreation & Cultural Services (PaRCS) programs while supporting organizational operations.

Key Responsibilities:

  • Answer questions about PaRCS programs and provide information to community members
  • Help community members register for programs for all ages (youth to seniors)
  • Book and assist with facility rentals

Requirements:

  • Excellent customer service skills
  • Cash handling experience
  • Excellent verbal and written communication
  • High level of interpersonal skills
  • Able to work independently with minimal supervision and as a team
  • Excellent organizational skills, attention to detail, and ability to prioritize and follow up in a timely manner
  • The ability to analyze customer needs and provide appropriate solutions and follow up when needed
  • Experience with office equipment
  • Basic computer navigation skills and proficiency in computer applications (such as Microsoft Office or similar products)
  • Ability to multitask and adapt to a fast-changing work environment
  • Ability to work a flexible schedule based on business needs
  • Is bilingual (Spanish, Vietnamese, Oromo, Amharic, and/or Somali preferred)

About the City of Burien:

The City of Burien is committed to achieving racial justice and ensuring the fair treatment of people of all races and identities. We value diverse life experiences and strive to create a workplace that is welcoming to all.



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