Service Engineer for Medical and Dental Laser Systems

7 days ago


Waltham, Massachusetts, United States Fotona Full time

Fotona, a renowned developer of award-winning lasers, seeks an exceptional Service Engineer to join its US team. Based in the Boston area, this role entails providing outstanding technical service and support to customers across New England and the United States.

Responsibilities include:

  • Performing complex troubleshooting and repairs while adhering to established procedures
  • Instructing customers and staff on applications and operations of the equipment
  • Submitting timely and accurate service reports, timesheets, and other paperwork

This is a fantastic opportunity for individuals with strong technical skills and excellent customer interaction abilities.

A competitive salary of $85,000 - $110,000 per year, depending on experience, will be provided along with a comprehensive benefits package, including medical, dental, vision, AD&D, life insurance, 401(k) matching, and opportunities for advancement within the company.

Key qualifications for this position include:

  • A minimum Associate's or Technical Degree, with a Bachelor's Degree preferred
  • Education or experience in photonics, electronics, biomedical engineering, or similar fields
  • Customer service and/or field service experience

To succeed in this role, you should have:

  • Clear and friendly communication style with excellent English language proficiency
  • Exceptional attention to detail and ability to write correspondence and emails
  • Natural technical aptitude and ability to read, interpret, and follow technical documents

Fotona offers a dynamic work environment, flexibility, and opportunities for growth and development. If you are a motivated and detail-oriented individual looking for a challenging role in the healthcare industry, please consider applying for this position.



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