Member Experience Manager
6 days ago
We are seeking a highly skilled Member Experience Manager to join our team at the Greater Sioux Falls Chamber of Commerce.
About the Role:The successful candidate will be responsible for conducting member benefits meetings, overseeing higher-level member benefit programs, and coordinating benefits delivery with our staff members. They will also maintain personable and professional relationships with our members and assist with organizing events and services associated with benefits.
Key Responsibilities:- Conduct new member onboarding orientations and follow-up meetings with members as needed.
- Oversee the Promoter, Connector, Leader, and Visionary level member benefit programs.
- Coordinate benefits delivery with our staff members and resolve any benefit-related issues in an effective and timely manner.
- Assist with the organization of events and services associated with benefits.
- Maintain regular communication with members to keep them informed about available benefits.
- Develop and implement strategies to improve member satisfaction and retention.
- Solicit sponsorships for events and programs.
- Bachelor's degree preferred.
- Excellent interpersonal and customer service skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office products and database programs.
- Strong organizational and time management skills.
- Ability to multitask and prioritize work effectively.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience.
About Us:The Greater Sioux Falls Chamber of Commerce is a dynamic organization dedicated to promoting economic growth and development in the region. We value innovation, collaboration, and community engagement.
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