Customer Service Team Lead Position
5 days ago
Job Overview
">Staffmark is seeking an experienced Customer Service Team Lead to manage a dynamic team in a fast-paced call center environment. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of success in customer service or sales management.
">Key Responsibilities
">The successful candidate will be responsible for overseeing the day-to-day activities of the team, ensuring that service levels and abandonment rates are met, and providing coaching and guidance to team members as needed.
">Additional responsibilities include:
">- Managing agent time and performance
- Maintaining high levels of customer satisfaction
- Collaborating with other departments to achieve business objectives
- Providing regular feedback and coaching to team members
- Assisting in the development and implementation of process improvements
Requirements and Qualifications
">To be considered for this role, candidates must have:
">- A minimum of 5 years of experience in customer service or sales management
- Proven track record of success in leading high-performing teams
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
Benefits and Compensation
">We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.
">About Staffmark
">Staffmark is a leading staffing agency dedicated to providing exceptional service to our clients and candidates. We pride ourselves on building long-term relationships and delivering results-driven solutions to meet the evolving needs of our customers.
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