Infrastructure Systems Optimization Specialist

1 week ago


Buffalo, New York, United States Imagine Staffing Technology Full time

Imagine Staffing Technology is seeking an experienced Infrastructure Analyst II to join our Enterprise Scheduling Services team in Buffalo, NY. This role offers a competitive salary of $29.27 - $48.79/hour, with opportunities for growth and development.

About the Role

We are looking for a meticulous and innovative professional who can help manage the automation of job processing for distributed applications. If you're passionate about optimizing infrastructure systems and driving efficiency, this may be the perfect opportunity for you.

Main Responsibilities:

  • Resolve Service Desk escalations based on outcome of previous incidents.
  • Create/document procedures for work orders and request-based tasks.
  • Analyze and resolve identified technical incidents requiring problem-solving.
  • Use diagnostic tools to troubleshoot issues.
  • Complete systems maintenance activities following Standard Operating Procedures (SOP).
  • Schedule maintenance changes to reduce operational risk.
  • Participate in project work in cross-functional teams.

Requirements:

  • Minimum of 6 years' higher education and/or work experience.
  • Prior experience reading and digesting technical information.
  • Detail-oriented.
  • Strong written and verbal communication skills.

This is a hybrid position that requires working hours including evenings and weekends as scheduled. Imagine Staffing Technology offers a dynamic and supportive work environment, with opportunities for growth and development.



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