Communication Specialist

6 days ago


Newport Beach, California, United States Marriott Full time
Key Responsibilities

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

Operational Tasks
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
  • Receive, record, and relay messages accurately.

Guest Service

Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.

Team Collaboration

  • Assist guests with accessing internet and guestroom entertainment.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.


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