Financial Counselor

North Arkansas Regional Medical Center is seeking a skilled Financial Counselor to join our team. As a Financial Counselor, you will play a critical role in representing our hospital as an exemplary healthcare provider in the region.

• Represent the hospital in a positive and professional manner at all times.
• Review daily admissions and conduct interviews with patients and/or family members to discuss financial options.
• Record and maintain complete documentation of activities performed on accounts while in-house.
• Notify hospital case management, social services, and admission staff of case screening determinations and outcomes via verbal and written communications.
• Calculate and collect cash payments appropriately for all patients.
• Advise self-pay patients of their medical and dental care options available in the community for future follow-up care.
• Explain hospital regulations, such as visiting hours, payment of accounts, charges, etc.
• Participate in data gathering for financial reporting.
• Work closely with Case Management (UR) on a daily basis in regards to patient status changes.
• Set up arrangements/monthly installment plans for patients to payoff balances within the guidelines of RGH collection policy.

• High school education or GED.
• Previous experience in hospital registration, billing, and collections, financial counseling, and/or customer service.
• Ability to read, write, speak, and understand English.
• Basic computer knowledge.
• Typing speed: minimum of 40 wpm.
• Medical terminology knowledge.
• Knowledge of CPT/ICD-9 coding helpful.