Customer Service Representative

1 month ago


Midland City, Alabama, United States Coleman Worldwide Moving Full time

The Customer Care Coordinator will be responsible for coordinating and managing the movement of shipments, both military and consumer, ensuring timely and efficient delivery. This role will serve as the primary point of contact for customers, providing support and communication throughout the moving process.

Key Responsibilities:

  • Coordinate and book shipments, ensuring accurate and timely delivery
  • Act as liaison between customers and internal teams, providing support and communication
  • Collect and relay shipment information and documentation, ensuring accuracy and compliance
  • Monitor and track shipments, updating company software and carrier information as necessary
  • Provide problem resolution and support to customers, ensuring satisfaction and resolution
  • Collaborate with internal teams to ensure seamless execution of moves

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience required
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Knowledge of Microsoft Office Suite and company software

Benefits:

  • 40 hours of vacation pay after 1 year of employment
  • Array of voluntary health benefits, including health, dental, vision, 401(k), and more
  • 6 paid holidays after 90 days for full-time employees
  • Referral bonus programs

Coleman Worldwide Moving is an equal opportunity and affirmative action employer, committed to diversity and inclusion. We strive to create a work environment that values and respects all employees, promoting equal employment opportunity and human dignity.



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