Care Coordinator, American Health Partners

3 weeks ago

Morristown, Tennessee, United States American Health Partners Full time

About the Role:

We are seeking a highly skilled Care Coordinator to join our team at American Health Partners. As a Care Coordinator, you will play a vital role in coordinating customer service and support to nursing facilities and behavioral healthcare centers, ensuring accurate and timely delivery of medications and supplies.

Key Responsibilities:

  • Act as liaison between input, dispensing, and inventory departments to facilitate effective delivery of pharmacy orders and quality assurance of all pharmacy procedures.
  • Generate daily cycle fill orders for daily delivery to facilities.
  • Manage and resolve incoming requests from facilities concerning pharmacy orders.
  • Track and communicate with nursing facilities concerning equipment availability and delivery.
  • Responsible for obtaining medication prescriptions for scheduled medications.
  • Refer specific clinical questions to pharmacists.
  • Manage medical records for selected facilities, including monthly recertifications and MARs.
  • Notify consultant pharmacist of state surveys at facilities and assist with questions.
  • Conduct daily Visions/Framework audits.
  • Prepare documentation and assist external auditors for Medicare Part D audits.
  • Maintain Pharmacy Issue Logs and research and resolve applicable issues.
  • Generate and submit daily narcotic reporting as required by the Tennessee Board of Pharmacy.
  • Research, manage, and track non-formulary medications and generate prior authorizations and medication change requests with guidance from pharmacists.
  • Perform input and dispensing pharmacy technician duties as needed.
  • Communicate information effectively to supervisors and others in a timely manner.
  • Maintain proficiency with computer systems.
  • Demonstrate accuracy and thoroughness and continually strive to improve quality standards.
  • Maintain confidentiality of work-related information and materials in compliance with HIPAA regulations.
  • Adhere to the principles of the Employee Standards and Code of Conduct and report any violations.
  • Knowledgeable and compliant with current company policies and procedures and state and federal regulations.
  • Attend meetings and in-services as required.

Requirements:

  • Three years of pharmacy technician and/or other clinical-related experience.
  • Active Tennessee Board of Pharmacy Technician Registration.
  • Pharmacy Technician Certification (CPhT) (preferred).
  • High school diploma or general education degree (GED).
  • Graduate of an accredited Nursing Program or Pharmacy Technician Program.
  • Or equivalent combination of education and/or experience.

Working Conditions:

  • Occasional lifting of objects up to 40 pounds.
  • Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
  • Work is performed in a standard office environment.
  • Must have reliable transportation.

Equal Opportunity Employer:

American Health Partners is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws.

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