Roadside Assistance Driver
4 weeks ago
Job Summary: We are seeking a skilled Roadside Assistance Driver to join our team at AAA Mid Atlantic. As a Roadside Assistance Driver, you will be responsible for providing emergency roadside services to our members, including lock-out, fuel delivery, battery jump starts, and tire changes.
Key Responsibilities:
- Provide emergency roadside services to members, including lock-out, fuel delivery, battery jump starts, and tire changes.
- Sell and install car batteries (Mobile Battery position only).
- Provide tow and recovery services (Tow Truck Driver position only).
- Communicate with members effectively to keep them informed and to ensure their safety.
- Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
- Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
- Conduct vehicle and equipment inspections to ensure safe operating condition and adequately secured at all times.
- Support AAA as needed by participating in special events promoting the brand.
Requirements:
- Must be at least 21 years old.
- Completion of a high school diploma or equivalent.
- Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
- Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
- 3 years of experience in an automotive/mechanical environment, or technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
- Lift and carry equipment weighing up to 75 pounds; bend, kneel, and balance to change tires, inspect, and to push vehicles; and use hand tools to provide service.
- Satisfactory pre-and post-employment screening results, including criminal, drug, and motor vehicle screening.
- Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
- Communicate effectively in writing, verbally, via email, and using assigned technology such as GPS (Global Positioning Systems).
- Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required.
What We Offer:
- A competitive base rate between $18.95 to $20.00/hour, based on experience.
- 10% shift differential for working 2nd shift - adds over $1.50/hour.
- Plenty of overtime during peak season.
- Monthly bonuses (potential to earn an additional $300-$500 per month).
- Over 3 weeks of Paid Time Off (PTO).
- 8 Paid Holidays.
- 401(k) plan with company match up to 6% (first 4% matched at 125%).
- Medical, Dental, Vision, and Prescription Coverage.
- FREE Life Insurance.
- FREE AAA Membership.
- Tuition Reimbursement.
- Uniforms and tools provided.
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