Customer Service Ambassador

4 weeks ago


Silver Spring, Maryland, United States Clark Creative Solutions Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues
  • Maintain a high level of professionalism and empathy while interacting with customers
  • Have at least 2 years' professional experience in Customer Service/Call Center environment

Requirements:

  • Must be able to handle all outbound and inbound calls for the Call Center
  • Must be fluent in English, read, write and converse in English
  • Must have both oral and written communication skills
  • Must have experience answering the phone proficiently and professionally
  • Must be able to respond to client's inquiries
  • Must be able to follow up on customer calls
  • Must be able to identify and escalate priority issues
  • Must have Microsoft and Adobe experience
  • Must be able to pass a background check/government clearance
  • Must have maximum experience in a high-volume call center environment
  • Must have a high school diploma or higher
  • Must have minimal experience in skip trace

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Environment:

  • 8 hour shift
  • Monday to Friday

Location:

Silver Spring, MD



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