Mental Health Support Specialist

3 days ago


Salt Lake, Utah, United States Volunteers of America - Utah Full time

About the Role: As a Behavioral Health Technician with Volunteers of America - Utah, you will play a vital part in creating a safe and welcoming environment for clients with mental wellness and substance use challenges. You will provide stabilization, encourage self-sufficiency, independence, and offer basic services and support to help individuals move towards a healthier lifestyle.

Responsibilities: Your key duties will include:

  • Answering phones and providing program information as necessary
  • Ensuring the safety of clients and enforcing facility rules through diligent monitoring and engagement
  • Taking vital signs, monitoring, and documenting client prescription medications
  • Conducting urine collection for urinalysis, if needed
  • Monitoring, educating, and assisting clients in performance of activities of daily living
  • Facilitating skills groups
  • Adhering to daily schedules and attending staff meetings and training
  • Utilizing de-escalation skills to manage client crisis
  • Completing all paperwork and reporting related to client and program activities
  • Maintaining the cleanliness of the facility and monitoring for contraband

Requirements: To succeed in this role, you will need:

  • A high school diploma or GED (preferred but not required)
  • Minimum of 1 year experience in residential or outpatient treatment, working with adults with mental illness/substance use disorders, or social services
  • Computer literacy with familiarity of Microsoft Office for client data entry and intake and admission duties
  • Grounded in your own recovery, 1 year of sobriety or more (if applicable)
  • Ability to be firm and consistent, yet compassionate
  • Ability to work efficiently and switch tasks effectively
  • Reliability to fill shifts and support the team as needed
  • Willingness to accept supervision and direction

About Volunteers of America - Utah: We are a nonprofit organization dedicated to empowering individuals who experience Co-Occurring mental wellness and substance use challenges to reclaim their lives, build resilience, and cultivate lasting recovery through an all-encompassing personal approach.



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