Administrative Associate

4 weeks ago


Chicago, Illinois, United States IRS Full time
Job Summary

This position supports multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty.

Key Responsibilities
  • Validates and inputs information to open, assign, transfer and close cases using various business unit case management automated systems.
  • Verifies completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats.
  • Identifies and resolves inconsistencies shown on the Related Return Report, Inventory Validation Listing, or other inventory reports.
  • Extracts and analyzes data to monitor statutes and alert the group manager and technical employees to ensure protection of the Government's interest.
  • Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams.
  • Maintains and updates a variety of manual and automated tracking systems used in processing cases.
  • Retrieves from business unit automated systems a variety of reports and technical material related to taxpayer cases.
Requirements

You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service.

Specialized experience for this position includes:

  • Experience providing clerical and admin support to managers and staff.
  • Experience operating a variety of software systems to prepare documents, input data, compile/generate reports and monitor administrative controls.
  • Experience responding/referring taxpayer/customer complaints and inquiries.
  • Experience with using internal regulations, manuals, and directives pertaining to clerical and administrative policies and practices to perform administrative and case processing support functions.
  • Experience applying grammar, spelling and punctuation to prepare reports and correspondence.

You must meet the following special requirements:

In addition to the experience and/or education requirements identified for this position, applicants must also demonstrate a strong understanding of IRS policies and procedures.



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