Enterprise Integration Specialist

2 days ago


Boston, Massachusetts, United States Talon GmbH Full time

Talon GmbH is a global leader in API-driven platform integration, seeking an experienced Enterprise Integration Specialist to join our team.

As an Enterprise Integration Specialist at Talon GmbH, you will play a pivotal role in ensuring seamless integration of our cutting-edge API-driven platform with clients' ecosystems. Your primary responsibility will be to own the technical relationship, guaranteeing hassle-free API usage, troubleshooting issues, and collaborating with our Customer Success and Engineering teams to deliver exceptional client experiences.

With a strong focus on retention, growth, and satisfaction, you will work closely with our international team of Technical Account Managers to explore new integration opportunities and tech partnerships. This is an exciting opportunity to join a diverse, creative workspace with an open and international culture, where everyone works together as a team to create a flexible, highly scalable product with state-of-the-art technologies.

Key responsibilities:

  • Take ownership of the integration process of our API-driven platform with clients' ecosystems
  • Troubleshoot repeat technical issues and drive issue escalation and problem elimination
  • Own and manage a book of assigned customers in fluent English, focusing on API usage, retention, and growth, and overall customer satisfaction
  • Work together with Customer Success Managers and our Engineering team to provide great client service
  • Find new technology partners and integration possibilities
  • Manage customer expectations and lead them to customer satisfaction
  • Design Customer Onboarding processes

In order to succeed in this role, you should have:

  • 2+ years of experience working as a Technical Account Manager or a related role
  • Experience with handling API integrations
  • Proven experience with SaaS-based products
  • Previous experience with problem-solving in a troubleshooting environment
  • Prior knowledge of data-driven decision-making
  • Excellent written communication skills with the ability to explain complex topics in easily understood language
  • Fluency in Spanish would be considered a big advantage

The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience. We offer a competitive compensation package, including health insurance, 401(k) plan, flexible PTO, and uncapped commission structure.

If you are a motivated individual with a passion for consulting and tactical empathy, we encourage you to apply for this exciting opportunity. Please note that Talon GmbH is an Equal Employment Opportunity employer and welcomes applications from diverse candidates.



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