Customer Service Representative

1 month ago


Edison, New Jersey, United States Sasha Buerano - State Farm Agent Full time

As a Customer Service Representative with Sasha Buerano State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Key Responsibilities:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
Requirements:
  • Dedicated to customer service.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
  • Must have property & casualty licenses, and have/be able to obtain life & health insurance licenses.
Benefits:
  • Hourly pay plus commission/bonus.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.

This is a remote position.



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