Technology and Security Operations Manager

3 weeks ago


Los Angeles, California, United States EVENTIM Full time

Job Title:
Technology and Security Operations Manager

The Technology and Security Operations Manager will oversee the delivery of the ticketing system and services for the LA28 Olympic and Paralympic Games.

This role involves working closely with the Eventim Project Team, the LA2028 Organizing Committee, and other key stakeholders to provide a single point of contact for all technology-related matters.

The Technology and Security Operations Manager will be responsible for project management of all technology-related aspects of the project, including developing and maintaining technical Key Project Documents, infrastructure planning, availability monitoring, cybersecurity planning, management of technical infrastructure, and technology architecture designs.

This position will also involve leading the development of technical Key Project Documents, infrastructure planning, availability monitoring, cybersecurity planning, management of technical infrastructure, and technology architecture designs.

Key Responsibilities:

  • Identification and scheduling of main project milestones
  • Creating and maintaining project plans to track the progress of all technical aspects of the project
  • Authorship of regular project management reports
  • Participation in regular project Steering Committees
  • Drafting, maintaining, and updating the Key Project Documents for technology
  • Oversight of hardware and software used by the local project team
  • Brief IT onboarding for new team members
  • Telecommunications coordination, including activities related to internet/VPN connection at- and in cooperation with the Organizing Committee office
  • Supporting activities related to the core team's VPN & firewall clearances
  • Management of regular performance and security penetration testing, risk management, threat detection planning, disaster recovery planning, documentation of results
  • Regular creation and distribution of system monitoring & availability reporting
  • Coordinating regular system maintenance windows
  • Coordinating regular backups and replication of data to staging and pre-production systems
  • Managing 3rd party connectivity with the ticketing system

Requirements:

  • Excellent project management methodology with leadership capabilities
  • Experienced in delivering large-scale multi-site technical operations, ideally with experience from the live event or ticketing industry
  • Excellent issue and conflict management with experience handling availability disruptions and service level agreements
  • Excellent understanding in performance and security testing of applications used under high demand online sale conditions
  • Skilled in technical contract design, negotiation, and implementation
  • Fluent English essential. German would be an advantage

What We Offer:

EVENTIM is a proud equal opportunity/affirmative action employer supporting workforce diversity.

We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.

We look forward to your application and the opportunity to work together.



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