Member Team Lead
3 weeks ago
This role is responsible for assisting management with the supervision of associates in assigned areas of responsibility. Key responsibilities include assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and ensuring compliance with company policies and procedures.
The ideal candidate will have excellent communication and leadership skills, with the ability to motivate and guide a team to achieve sales and customer service goals. They will also be responsible for promoting the value of Sam's Club products and services, and for developing and implementing processes and practices to meet business needs.
Additional responsibilities include participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates, as well as communicating and supporting membership by providing information on membership types, programs, and benefits to current and prospective members.
The successful candidate will have a strong focus on customer service, with the ability to resolve member complaints and issues in a timely and professional manner. They will also be responsible for maintaining a clean and organized work environment, and for adhering to company policies and procedures.
Benefits include competitive pay, performance-based bonus awards, and a range of other benefits including health, financial, and paid time off benefits. The hourly wage range for this position is $19.00 to $27.00, with additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
Requirements- 6 months retail experience including operating front-end equipment (for example, cash register)
- 6 months customer service experience
- Must be 18 years of age or older
- Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
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