Customer Service Representative

2 weeks ago

Cerritos, California, United States Resource Label Group LLC Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Resource Label Group LLC. As a key member of our customer-facing team, you will play a crucial role in supporting the sales cycle by facilitating customer orders for products via order entry and basic account servicing.

Key Responsibilities
  • Customer Communication: Speak directly with internal and external customers collecting customer information and product specifications.
  • Order Processing: Receive purchase orders from customers via various channels, review all aspects of the order before accepting, and confirm.
  • Supply Chain Management: Process new purchase orders into the system, notify pertinent plant personnel of special orders, and maintain clear communication.
  • Job Routing: Route supplies, job jackets, and materials to work areas to put job orders into production.
  • Customer Inquiry Resolution: Route inquiries and complaints in a timely manner, exhibiting excellent service and follow-through.
  • Workload Prioritization: Prioritize workload as necessary, selecting from several alternatives to best meet the needs of the business.
  • Shipping and Billing: Receive tickets for shipped or delivered products, begin the billing process, verify shipping reports against packing lists, and review Customer Transaction Reports.
Key Characteristics
  • Problem Solving: Identify and escalate problems in a timely manner, gather and communicate information skillfully, work well in group problem-solving situations, and use reason even when dealing with emotional topics.
  • Initiative: Assess own strengths and weaknesses, pursue training and development opportunities, strive to continuously build knowledge and skills.
  • Customer Focus: Recognize potential customer problems, escalate, and solicit help when needed, respond promptly to customer needs, respond to requests for service and assistance, and meet commitments.
  • Conflict Management: Focus on solving conflict, not blaming, maintain confidentiality, listen to others without interrupting, keep emotions under control, and remain open to others' ideas and try new things.
  • Communication: Speak clearly and persuasively in positive or negative situations, listen and get clarification, respond well to questions, and participate in meetings.
  • Teamwork and Collaboration: Balance team and individual responsibilities, exhibit objectivity and openness to others' views, give and welcome feedback, contribute to building a positive team spirit, put the success of the team above own interests, able to build morale and group commitments to goals and objectives, and support everyone's efforts to succeed.
Qualifications
  • Experience: One to two years related experience and/or training, or an equivalent combination of education and experience.
  • Industry Experience: Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.
  • Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, ability to write reports and business correspondence, ability to effectively present information and respond to questions from groups of managers, vendors, and customers.
  • Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, ability to read and interpret ruler, scales, and other measurement devices.
Why Work with Us?
  • Paid Time Off and Holidays: Enjoy paid time off and holidays to recharge and spend time with loved ones.
  • Comprehensive Benefits: Receive comprehensive and competitive medical, dental, and vision coverage to ensure your well-being.
  • Company Paid Insurance: Enjoy company-paid short-term disability insurance and life insurance for added peace of mind.
  • Additional Benefits: Take advantage of additional benefits, including long-term disability, supplemental life, accident, and critical illness coverage plans.
  • 401(k) Plan: Participate in an excellent 401(k) retirement plan with a generous company contribution to secure your future.
  • Onsite Training and Growth Opportunities: Invest in your career with onsite training and unlimited growth potential within our organization.
  • Performance-Based Salary Increases: Enjoy performance-based salary increases to recognize your hard work and dedication.

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