Hotel Operations Manager

6 days ago


Grand Rapids, Michigan, United States Suburban Inns Full time
Company Overview

Embassy Suites Downtown Grand Rapids is a dynamic workplace with numerous opportunities for growth and development.

Salary

$45,000 per year based on experience.

Job Description

The Guest Service Manager will be responsible for delivering exceptional sales techniques and guest service in line with Suburban Inns' standards, while continually seeking ways to exceed expectations. This role requires strong leadership skills to hold team members accountable to the company's core values and discipline them as needed according to policy. Additional responsibilities include scheduling staff based on hotel occupancy, rotating manager on duty shifts over weekends, hiring, training, and evaluating Guest Service Representatives (GSRs), and conducting regular property walk-arounds to address issues and ensure safety and security.

Required Skills and Qualifications
  • A minimum high school diploma or equivalent related experience is required.
  • One year of Guest Service Representative experience is essential.
  • CPR Training and TIPs certification are necessary upon hire.
Benefits

As a valued member of our team, you can expect a comprehensive benefits package, including:

  • Employee and friends & family hotel and restaurant discounts.
  • Earned paid time off for all team members.
  • Insurance (health, vision, dental, life) for full-time team members.
  • Flexible schedules.
  • Holiday pay.
  • Eight hours of paid volunteer time per year.
  • Advancement and professional growth opportunities.
  • A monetary recognition program.
  • A monetary referral program.
  • 100% paid maternity/paternity or adoption leave for those eligible under FMLA.
  • An Employee Assistance Program (EAP) through Pine Rest, offering three free counseling visits, an online library, and access to legal, financial, and elder care consultations.
Others

This position requires regular attendance and adherence to Suburban Inns processes. Additional duties may be assigned as needed by management.



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