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Technical Support Specialist
1 month ago
Riverside Insights is seeking a highly skilled Technical Support Agent to provide exceptional customer service and technical support to our clients. As a key member of our support team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.
Key Responsibilities- Provide technical support and troubleshooting assistance to customers via phone, email, and chat.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
- Stay up-to-date with product knowledge and features to effectively communicate with customers and provide solutions to their problems.
- Develop and maintain a deep understanding of our products and services to provide expert-level support.
- Participate in ongoing training and development sessions to stay current with product changes and support best practices.
- Associate's degree or higher in a related field.
- Previous experience in customer support and technical support.
- Strong Microsoft Suite product knowledge (Excel, Word, Outlook).
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Competitive hourly rate of $21.
- Medical, dental, and vision plans.
- Company-paid basic life and AD&D insurance.
- Company-paid short-term and long-term disability.
- Supplemental life insurance options.
- Company-paid Employee Assistance Program (EAP).
- Retirement plan with discretionary company matching.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Premium subscription to Calm for employees and dependents.
- Company-paid time off (PTO).
- 13 named holidays, 2 floating holidays, and 4 early-release half days.
- Flexible work arrangements.
- Work-from-home expense reimbursement.
- Tuition Reimbursement Program.
- Company orientation and 30/60/90 Day Onboarding.
Riverside Insights is a growth-focused business on a mission to elevate one billion lives globally by 2030 through research-based assessments and technology for educational professionals, students, clinical and behavioral health clients, and workforce talent.
We are committed to creating a welcoming and inclusive workplace where diverse backgrounds, experiences, and perspectives are valued and celebrated.
