Complex Auto Insurance Claims Specialist

1 day ago


Phoenix, Arizona, United States USAA Full time

We are seeking a highly skilled Complex Auto Insurance Claims Specialist to join our team at USAA. As a dedicated member of our claims department, you will play a crucial role in ensuring the financial security of our members by adjusting complex auto insurance claims with precision and care.

Located in Phoenix, AZ, this opportunity offers a flexible work environment that requires an individual to be in the office 3 days per week after completing 6 months in-office. While relocation assistance is not available for this position, we offer a competitive salary and comprehensive benefits package to support your physical, financial, and emotional well-being.

About the Role:
  • Investigate and determine coverage and liability for complex auto claims, including comprehensive, collision, property damage liability, uninsured motorist property damage, and rental vehicle coverages.
  • Negotiate liability for comparative negligence and identify coverage concerns, reviewing prior loss history and determining when to create Special Investigation Unit (SIU) referrals.
  • Evaluate and negotiate settlement of automobile first and third-party physical damage claims within established settlement authority limits, resolving claims through proactive problem-solving and decision-making.
What You'll Need:
  • A High School Diploma or General Equivalency Diploma and 2 years of customer service experience, including 1 year of handling low to moderately complex auto non-injury liability claims.
  • Proficient knowledge of the auto claims contract, case law, and state laws and regulations, as well as negotiation, investigation, communication, and conflict resolution skills.
  • The ability to organize, analyze, and effectively determine risk and appropriate response, with a proven track record of investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
What We Offer:
  • A competitive salary range of $51,840 - $87,480, based on market data and experience.
  • A comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs.
  • Ongoing career path planning and continuing education opportunities to support your professional growth and development.
About USAA:

USAA is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We believe in creating a workplace culture that values and respects the unique experiences and perspectives of all employees. If you share our commitment to excellence and our mission to serve those who serve, we encourage you to apply for this exciting opportunity to join our team.


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