Customer Education Specialist

1 week ago


New York, New York, United States EliseAI Full time
About EliseAI

EliseAI is a cutting-edge conversational AI technology company that focuses on making a significant impact in industries critical to our daily lives, such as housing and healthcare. Our mission is to develop innovative solutions that address broken systems and ineffective processes in these domains, ultimately improving the quality of life and societal well-being.

We are not interested in just any solution; we want to create technologies that have a ripple effect beyond their immediate application. If you share our passion for tackling complex problems and driving meaningful change, then EliseAI might be the right place for you.

About The Role

We are seeking a highly skilled Customer Education Specialist to lead our clients through a seamless onboarding process and ensure they get the most out of our products. As part of our team, you will work closely with the Director of Customer Success and other departments to design and implement comprehensive onboarding strategies that cater to each client's unique needs and preferences.

This role demands a unique blend of customer-facing skills, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback. If you possess excellent communication and presentation skills, can convey complex information in a clear manner, and have experience creating educational content, then this could be the ideal opportunity for you.

Key Responsibilities
  • Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively.
  • Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client.
  • Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges.
  • Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback.
  • Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences.
Requirements
  • At least 3 years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field.
  • Willingness to travel as needed to conduct in-person training sessions with clients.
  • Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner.
  • Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services.
  • Experience creating educational content, including videos, tutorials, and documentation preferred.
  • Proven ability to build rapport with customers and establish trusted advisor relationships.
  • Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively.
  • Willingness to work in person at our NYC headquarters with your team 4-5 days per week.
Why Join Us?

We offer an incredible opportunity for growth and impact. As a member of our team, you'll be instrumental in shaping our future and contributing to meaningful change. You'll have the chance to tackle complex problems, drive innovation, and make a lasting impact in the world of conversational AI.

Benefits

In addition to the personal fulfillment and professional growth that comes with working at EliseAI, we also offer a competitive compensation package that includes:

  • A salary range of $100,000 to $120,000, commensurate with experience.
  • Equity in the form of stock options.
  • Medical, dental, and vision premiums covered at 100%.
  • Fully paid parental leave.
  • Commuter benefits.
  • 401k benefits.
  • A monthly fitness stipend.
  • An open floor plan office in Midtown South, complete with a fully stocked kitchen and company-paid lunch.
  • Fun company social events through our Elise and the City program.
  • Unlimited vacation and paid holidays.

We cover relocation packages for candidates moving from outside the Greater NYC metro area, making it easier for talented individuals to join our team.



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