Creative Experience Designer

7 days ago

Plano, Texas, United States Capital One Careers Full time
Job Overview

We are seeking a skilled Creative Experience Designer to join our team at Capital One Careers. As a key member of our design team, you will play a vital role in crafting innovative digital products that exceed customer expectations.

Salary

The estimated salary for this position is $105,000 per year, based on the national average for similar roles in the United States.

Key Responsibilities
  • Simplify complex business and software development workflows into intuitive experiences for technical audiences
  • Collaborate with enterprise partners to create new interface and interaction patterns
  • Create consistent visual conventions across applications
  • Work closely with product and customer success teams to gather and incorporate user feedback and feature requests into the interface
  • Identify and establish design needs, requirements, and acceptance criteria
Collaboration & Connection
  • Collaborate with software architects and engineers, product managers, and research teams to uncover customer and business needs, then translate them into engaging digital experiences
  • Participate in translating complex ideas into understandable concepts that evolve and enhance the product interface
  • Advocate for customers through human-centered design methodologies, including discovery, ideation, sketch sessions, and user testing
  • Support design-led workshops to engage and build alignment across different partners and teams
  • Champion prioritization of design-centered product enhancements grounded in research and analysis
  • Connect with design community peers by learning, sharing, and teaching
  • Participate in hiring by reviewing resumes, conducting interviews, and attending consensus meetings
Discovery & Delivery
  • Support early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
  • Demonstrate familiarity with design tools to deliver concepts and enable successful collaboration across teams
  • Contribute to style guides, iconography, and infographics that can be leveraged by teams
  • Participate in end-to-end product design by:
    • Working with researchers to understand customer needs and interpreting information into impactful visual forms
    • Framing problems, determining insights, and defining visual designs to serve customer needs
    • Ideating, sketching, and delivering low to high-fidelity prototypes
    • Designing within existing – and creating new – standards to contribute to our internal design system, best practices, and guidelines
    • Storytelling and presenting visual concepts to various stakeholders
    • Creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications

At least 4 years of experience in User Interface design

Preferred Qualifications
  • Bachelor's degree or military experience
  • Experience designing software or mobile applications, enterprise applications a bonus
  • Experience creating responsive web layouts
  • Experience designing for cross-channel experiences
  • Experience creating components and interactive prototypes in Figma
  • Comfortable working with a variety of business partners and delivering outcomes
  • Familiarity with design and prototyping tools, such as Sketch and/or Figma
  • Familiarity with working in an established design system
  • Familiarity with the software development lifecycle and writing code
  • Familiarity with product development from inception to release

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