Customer Service Team Lead
2 weeks ago
Job Overview
We are seeking a skilled Customer Service Team Lead to oversee the daily operations of our Mechanical Services team. This role involves coordinating with technicians, clients, and vendors to ensure seamless communication and efficient service delivery.
Key Responsibilities:
- Team Coordination: Supervise and motivate the customer service team to achieve high-quality results and meet performance targets.
- Communication: Develop and maintain strong relationships with customers, ensuring their needs are met and expectations exceeded.
- Process Improvement: Analyze and implement processes to streamline workflow, enhance productivity, and reduce errors.
- Skill Development: Provide training and support to team members to develop their skills and knowledge in customer service, mechanical services, and communication.
About Our Company: At ISS, we pride ourselves on providing exceptional client service while maintaining a positive work environment. We strive for excellence in all aspects of our business, from technical expertise to interpersonal relationships.
Salary Information: The estimated annual salary for this position is between $65,000 to $80,000 depending on experience, location, and qualifications.
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