Ambitious Community Liaison

7 days ago


Fort Worth, Texas, United States Cottonwood Residential Full time
Immerse Yourself in Customer Service at Enclave at Golden Triangle

We're seeking a talented individual to join our team as a Customer Experience Specialist. This role will allow you to help residents feel at home in our community and assist prospective residents in finding their perfect apartment home.

Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial in making everyone feel #HomeAtLast at Enclave at Golden Triangle Apartments.

In this full-time position, you'll work a flexible schedule that includes weekends and evening hours. As a Customer Experience Specialist, your key responsibilities will include:

  • Putting your creative skills and communication abilities into action to provide exceptional customer service
  • Greeting all customers with a smile and ensuring they have a positive experience
  • Providing prompt and courteous responses to resident and prospect inquiries via phone, email, and text
  • Ensuring apartments are ready to show daily and for upcoming move-ins
  • Conducting regular walks of the property, amenities, and vacant apartment homes to maintain quality standards
  • Staying up-to-date on pricing and information about available apartment homes
  • Assisting in planning community events and social media marketing
  • Maintaining community-related communications and vendor relationships

We offer a competitive base salary of $40,000 - $55,000 per year, depending on experience, plus quarterly bonuses. Our benefits package includes full health, vision, dental, life, and disability insurance, as well as a generous 401(k) and HSA company match.

Cottonwood Residential has revolutionized the industry by introducing Self-Guided Tours, redefining the customer experience. We value innovation, a willingness to learn, and a strong work ethic. If you're excited about creating an unforgettable experience for our customers, we'd love to hear from you.


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