Restaurant Operations Manager
4 weeks ago
SHIFT MANAGER
The Shift Manager plays a crucial role in ensuring seamless restaurant operations, fostering a positive team environment, and delivering exceptional guest experiences. This key position shares accountability with the restaurant management team for all aspects of restaurant operations, focusing on guest satisfaction, team development, and sales growth.
Key Responsibilities:
- Address and resolve guest inquiries and concerns in a timely manner, ensuring a positive and memorable experience.
- Lead by example, promoting a culture of excellent guest service and team engagement.
- Ensure staffing levels meet guest service requirements, maintaining a well-balanced and efficient team.
- Maintain a safe, clean, and comfortable environment for guests and team members, adhering to high standards of food safety and equipment maintenance.
- Oversee the preparation, presentation, and handling of menu items, ensuring quality and consistency.
- Forecast sales, create schedules, manage inventory, and complete weekly and business period reports, providing valuable insights for restaurant growth.
Requirements:
- High school diploma or equivalent.
- Minimum three (3) months experience as a team member.
- Ability to read and interpret documents, such as safety rules, operating instructions, and procedure manuals.
Physical Demands/Working Conditions:
While performing duties, the employee is regularly required to stand and walk; talk and hear to communicate with team members; and taste/smell. The employee is frequently required to handle, feel, and reach with hands and arms. The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.
PI252875807
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