Field Support Representative I, II, III: Administrative Assistant Role
6 days ago
**About Canon Business Process Services
We offer a unique opportunity to work with a leading company in the industry. Our team is dedicated to delivering exceptional results and providing excellent customer service.
**Job Summary:
The Field Support Representative (FSR) will be responsible for providing administrative support to our clients. This role involves working in a fast-paced environment, handling multiple tasks, and ensuring that all deadlines are met.
**Key Responsibilities:
Main Functions:
- Customer Service: Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
- Mail/Packages/Pouches: Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
- Supplies/Copying/Faxing/Administration: Organize and distribute supplies to client, verify and log orders upon delivery, monitor inventory of copy supplies, stock paper and toner, and keep supply area neat.
Additional Tasks:
- Provide minor maintenance of photocopy machine, such as solving paper jams, placing service calls, and routine cleanings.
- Operate facsimile machines, send and receive facsimiles, and keep complete and accurate logs of incoming and outgoing facsimiles.
- Perform other administrative duties from inserting, copying, and photocopying to faxing as needed.
**Requirements:
To succeed in this role, you must have:
- A high school diploma or equivalent.
- 1-3 years experience working in a mailroom or professional office environment.
- Basic knowledge of metering, weighting, logging, and other shipping procedures.
- Basic computer skills required.
Evaluation Criteria:
- Physical demands include bending, reaching, lifting, and prolonged periods of sitting or standing.
- Mental qualifications include ability to perform mail, delivery, copy, and other administrative tasks as requested.
What We Offer:
We provide competitive pay and benefits, comprehensive training and development programs, and a company focused on creating a positive work and client environment.
Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.
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