Field Support Representative I, II, III: Administrative Assistant Role

6 days ago


University Park, Illinois, United States Canon Business Process Services Full time

**About Canon Business Process Services

We offer a unique opportunity to work with a leading company in the industry. Our team is dedicated to delivering exceptional results and providing excellent customer service.

**Job Summary:

The Field Support Representative (FSR) will be responsible for providing administrative support to our clients. This role involves working in a fast-paced environment, handling multiple tasks, and ensuring that all deadlines are met.

**Key Responsibilities:

Main Functions:

  • Customer Service: Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
  • Mail/Packages/Pouches: Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
  • Supplies/Copying/Faxing/Administration: Organize and distribute supplies to client, verify and log orders upon delivery, monitor inventory of copy supplies, stock paper and toner, and keep supply area neat.

Additional Tasks:

  • Provide minor maintenance of photocopy machine, such as solving paper jams, placing service calls, and routine cleanings.
  • Operate facsimile machines, send and receive facsimiles, and keep complete and accurate logs of incoming and outgoing facsimiles.
  • Perform other administrative duties from inserting, copying, and photocopying to faxing as needed.

**Requirements:

To succeed in this role, you must have:

  • A high school diploma or equivalent.
  • 1-3 years experience working in a mailroom or professional office environment.
  • Basic knowledge of metering, weighting, logging, and other shipping procedures.
  • Basic computer skills required.

Evaluation Criteria:

  • Physical demands include bending, reaching, lifting, and prolonged periods of sitting or standing.
  • Mental qualifications include ability to perform mail, delivery, copy, and other administrative tasks as requested.

What We Offer:

We provide competitive pay and benefits, comprehensive training and development programs, and a company focused on creating a positive work and client environment.

Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.



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