Executive Director, Client Solutions Specialist
5 days ago
We are seeking an experienced Senior Director to join our team at Nimble Solutions.
About the RoleAs a Senior Director, Client Services, you will be responsible for overseeing the management and servicing of assigned client accounts, ensuring exceptional customer satisfaction and meeting established objectives.
You will work closely with cross-functional teams to develop and implement strategies that drive results, improve profitability, and enhance the overall client experience.
Key Responsibilities- Lead a team of Client Managers in achieving their OKRs, driving performance through established KPIs, and developing underperformers.
- Manage, organize, and coordinate client activities, serving as the primary liaison between clients and the company.
- Coach and develop client services team members in delivering quality client service, identifying potential problems, and implementing solutions.
- Monitor and evaluate billing effectiveness, cash flow, and productivity, making recommendations for improvement.
- Promote a culture of compliance and maintain strict patient confidentiality policies (both medical and financial – HIPAA).
- 7+ years' experience in revenue cycle management, including at least two years in accounts receivable, coding, or managed care contracting. ASC billing experience preferred.
- Proficient knowledge of third-party billing and claims processing procedures, including a solid understanding of the current regulatory environment.
- Experience using Practice Management and EMR systems as it relates to production and client reporting.
- Strong analytical and critical thinking skills, with excellent communication and problem-solving abilities.
Nimble Solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers, surgical clinics, surgical hospitals, and anesthesia groups.
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package. Our estimated salary range for this role is $120,000 - $150,000 per annum, based on location and experience.
This role offers a remote work arrangement with 25% travel requirements.
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