Sales and Customer Service Lead
3 weeks ago
We are seeking a highly motivated and customer-focused Sales and Customer Service Lead to join our team at Club Pilates. As a key member of our sales team, you will be responsible for driving sales growth, providing exceptional customer service, and ensuring a positive experience for our members.
Key Responsibilities- Lead the sales team to achieve monthly sales and retention goals
- Provide expert sales and customer service to members and prospects
- Ensure compliance with cleaning schedules and maintain a clean and welcoming studio environment
- Organize retail and maintain inventory order requests
- Develop and implement sales strategies to drive growth and revenue
- Collaborate with the management team to achieve business objectives
- Excellent sales, communication, and customer service skills
- Ability to multi-task and follow a structured communication sales process
- Excellent computer skills and ability to learn the Club Ready point of sale software system
- Goal-oriented with an ability to lead team to meet/exceed membership goals
- Excellent public speaking skills and comfort speaking in front of groups
- Availability to work nights and weekends
- Ability to stand or sit for up to 8 hours throughout the workday
- Ability to lift and move 10 lbs
- $16 - $30/hr (total compensation)
- Monthly bonus opportunities based on performance
- Commission paid on individual sales
- Best-in-class retirement savings with 1:1 company match up to 4%
- Free Unlimited Club Pilates membership to 3 Boulder County studios
- Health Insurance through United Healthcare for full-time team members
- Unlimited opportunities for growth including additional sales & management careers
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