Sales and Customer Service Lead

3 weeks ago


Lafayette, Colorado, United States Club Pilates Full time
Job Overview

We are seeking a highly motivated and customer-focused Sales and Customer Service Lead to join our team at Club Pilates. As a key member of our sales team, you will be responsible for driving sales growth, providing exceptional customer service, and ensuring a positive experience for our members.

Key Responsibilities
  • Lead the sales team to achieve monthly sales and retention goals
  • Provide expert sales and customer service to members and prospects
  • Ensure compliance with cleaning schedules and maintain a clean and welcoming studio environment
  • Organize retail and maintain inventory order requests
  • Develop and implement sales strategies to drive growth and revenue
  • Collaborate with the management team to achieve business objectives
Requirements
  • Excellent sales, communication, and customer service skills
  • Ability to multi-task and follow a structured communication sales process
  • Excellent computer skills and ability to learn the Club Ready point of sale software system
  • Goal-oriented with an ability to lead team to meet/exceed membership goals
  • Excellent public speaking skills and comfort speaking in front of groups
  • Availability to work nights and weekends
  • Ability to stand or sit for up to 8 hours throughout the workday
  • Ability to lift and move 10 lbs
Compensation and Benefits
  • $16 - $30/hr (total compensation)
  • Monthly bonus opportunities based on performance
  • Commission paid on individual sales
  • Best-in-class retirement savings with 1:1 company match up to 4%
  • Free Unlimited Club Pilates membership to 3 Boulder County studios
  • Health Insurance through United Healthcare for full-time team members
  • Unlimited opportunities for growth including additional sales & management careers


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