Member Service Representative
4 days ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Member Assist - Cart Attendant. This role is an excellent opportunity for individuals who thrive in fast-paced environments, are multi-taskers at heart, and prioritize member satisfaction.
As a Member Assist - Cart Attendant, you will be responsible for ensuring members have a positive shopping experience by assisting with purchases, maintaining a clean and neat parking lot, and providing exceptional customer service.
Key Responsibilities:
- Assist members with their purchases, including loading vehicles and providing directions to products.
- Maintain a clean and organized parking lot, including sweeping and restocking carts.
- Provide exceptional customer service, including greeting and thanking members, answering questions, and resolving issues.
- Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed, informing members when products are unavailable, and offering alternative product options.
What You'll Do:
You will make an impact by maintaining a positive attitude, providing exceptional customer service, and ensuring a clean and safe shopping environment.
Salary Information:
The estimated hourly wage range for this position is $17.00 to $24.00, with additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
Benefits:
Sam's Club offers a competitive benefits package, including health, financial, and paid time off benefits, as well as opportunities for career growth and development.
Requirements:
- Customer service experience, preferably in retail or food service.
- Ability to work in a fast-paced environment, multitask, and prioritize tasks.
- Excellent communication and problem-solving skills.
- Ability to stand for long periods of time and lift up to 25 pounds.
Additional Information:
This is a great opportunity for individuals who are passionate about delivering exceptional customer service and want to grow their careers in a dynamic and supportive environment.
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