Tour Operations Manager

6 days ago


Ketchikan, Alaska, United States Cape Fox Lodge Full time

Cape Fox Corporation, a leading hospitality and tourism company representing the Tlingit Alaska Natives, is seeking a highly skilled Tour Operations Manager to join its team in Ketchikan, Alaska. This exciting opportunity offers a competitive salary of $45,000 - $55,000 per annum, depending on experience.

Job Description:

The successful candidate will be responsible for ensuring seamless tour operations, providing exceptional customer service, and maintaining high-quality standards in all aspects of the job. Key responsibilities include:

  • Safely transporting guests in 14-passenger Transit Vans while delivering engaging narrated tours and educational experiences
  • Providing excellent customer service, ensuring guest satisfaction, and responding to inquiries and concerns
  • Maintaining accurate records of passenger counts, driving routes, mileage, and fuel logs
  • Performing regular vehicle inspections, basic mechanical duties, and ensuring vehicles are always clean and well-maintained
  • Communicating effectively with dock staff, cruise line partners, and tour venue staff to ensure smooth operations
  • Reporting any incidents, accidents, or damages promptly and accurately
Requirements:

To be successful in this role, you will need:

  • Prior experience in customer-facing roles or tourism industry preferred
  • A valid Driver's License issued by your State of residency
  • A clean driving record and minimum age of 18 required
  • Ability to regularly lift up to 100 lbs and perform physical tasks such as standing, walking, and kneeling
  • High school diploma or equivalent and excellent personal hygiene
  • Excellent communication, problem-solving, and teamwork skills
  • Ability to read, write, understand, and speak English fluently
About Cape Fox Lodge:

Cape Fox Lodge is a premier hospitality and tourism company offering a range of services, including shore excursions, accommodation, and dining experiences. Our commitment to excellence and customer satisfaction has earned us a reputation as one of the leading companies in the industry.



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