Inn Room Service Attendant
2 weeks ago
**Job Summary**
The Biltmore Company is seeking a highly skilled and experienced Room Service Server to join our team. As a Room Service Server, you will be responsible for delivering exceptional in-room dining experiences to our guests, providing world-class service and exceeding their expectations.
**Key Responsibilities:**
- Deliver food and beverage orders to guests in a timely and efficient manner.
- Provide exceptional customer service, responding promptly to guest requests and needs.
- Ensure all orders are complete, including appropriate condiments and silverware.
- Transport tables/trays from the Room Service area to guest rooms, maintaining high standards of food presentation.
- Anticipate guest needs and respond accordingly.
- Maintain positive guest relations at all times.
- Open and service wine/champagne bottles.
- Set up and deliver amenities to designated rooms.
- Remove guests' trays/tables from guest rooms according to established standards.
- Assist with coffee service and other duties as assigned.
**Requirements:**
- High school diploma or equivalent.
- Previous serving experience required.
- At least six (6) months of related food and beverage experience in a fine dining/upscale setting and/or luxury hotel/resort.
- Excellent guest relation and communications skills.
- Outstanding interpersonal skills and ability to handle a variety of guest service situations.
- Ability to multi-task and prioritize in a fast-paced, guest service environment.
- Must be able to work both independently and as part of a team.
**Physical Requirements:**
- Lifting 50 pounds maximum with frequent bending, lifting, and/or carrying of objects weighing up to 20 pounds.
- Requires walking or standing to a significant degree.
- Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.
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