Auto First Party Medical Claim Representative Trainee

1 week ago


Bridgewater, Massachusetts, United States The Travelers Indemnity Company Full time
Job Title: Auto First Party Medical Claim Representative Trainee

We are seeking a highly motivated and detail-oriented Auto First Party Medical Claim Representative Trainee to join our team at The Travelers Indemnity Company. As a key member of our claims team, you will be responsible for handling Personal and Business Insurance First Party Medical claims from the first notice of loss through resolution/settlement and payment process.

Key Responsibilities:
  • Complete required training program, which includes online, virtual, classroom, and on-the-job training, to prepare for the next level position.
  • Participate in ongoing training sessions for the inside auto business.
  • Work closely with Unit Manager or mentor to promptly resolve assigned claim.
  • Deliver consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, on-going communication, follow-through, and meeting commitments to achieve optimal outcome on every file.
  • Review and analyze coverage and apply policy conditions, provisions, exclusions, and endorsements for assigned jurisdictions.
  • Investigate each claim to obtain relevant facts necessary to determine coverage, causation/damages, medical necessity, treatment plan, damages, and exposure with respect to the various coverages provided.
  • Establish timely and maintain appropriate claim and expense reserves to reflect the overall claim exposure.
  • Negotiate and convey claim settlements within authority limits to insureds and claimants.
Requirements:
  • Bachelor's Degree preferred or a minimum of 2 years of work or customer service related experience.
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks.
  • Demonstrated good organizational skills with the ability to prioritize and work independently.
  • Attention to detail ensuring accuracy.
  • Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
  • Verbal and written communication skills - Intermediate.
  • Analytical Thinking-Basic.
  • Judgment/Decision Making- Basic.
What We Offer:
  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

We are an equal opportunity employer and believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.



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