Senior Customer Support Specialist

5 days ago


Wayne, Pennsylvania, United States Hartford Steam Boiler Inspection and Insurance Company Full time
Job Summary

The Hartford Steam Boiler Inspection and Insurance Company is seeking a Customer Solutions Associate to provide support for customer contact through various channels, including phone, web, and web portal. The ideal candidate will have a strong background in customer service, with experience in inbound call taking or outbound calling, sales, marketing, and business-to-business interactions.

This role requires exceptional customer service skills, analytical abilities, and problem-solving expertise. The successful candidate will have excellent verbal and written communication skills, as well as strong interpersonal skills to effectively communicate with customers at all levels.

A bachelor's degree in business management or a related field is preferred, along with experience in providing excellent customer service either on the front-line or in the back office. Familiarity with HSB's products and services is also desirable.



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