Customer Service Representative
4 weeks ago
About Coast Packing Company:
We are a family-owned business with over a century of experience as the foremost supplier of animal fat shortenings, specializing in lard and beef tallow, across the Western United States. Our clientele includes major manufacturers, distributors, retailers, and smaller food service operations.
Job Summary:
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the company.
Key Responsibilities:
- Respond to customer inquiries and resolve concerns via telephone, written, web, and/or electronic communication.
- Complete transactions, including simple adjustments and billing.
- Prepare daily sales projection forecasts and sales reports.
- Act as a liaison between customers and internal groups, such as Quality Assurance, Production, and Shipping departments.
- Prepare Food Safety and Inspection Service export documentation.
- Collaborate with intermodal and freight brokers to review freight costs and bookings, as well as tender loads.
- Schedule vendor deliveries and customer pick-ups.
- Maintain accurate documentation of all customer interactions.
- Provide a high level of professionalism at all times, creating a connection and developing a rapport with customers to provide outstanding service.
- Investigate, analyze, and resolve outstanding issues to achieve customer satisfaction and take responsibility for following through and bringing issues to closure.
- Perform other duties as required.
Requirements:
Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:
- High School Diploma or GED.
- 3-6 years previous customer service experience or 3 years support-related experience.
- 3-6 years previous logistics experience, working with freight and forward warehousing.
- Bilingual English/Spanish required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without accommodations.
- Office and plant setting. The plant environment will include wet or humid conditions (non-weather related), extreme cold and heat (non-weather related), working near moving mechanical parts.
Benefits:
- Competitive base salary and bonus potential
- PTO
- 401K
- Medical, Dental, Vision benefits
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