Technical Customer Success Lead for Conversational AI Solutions
6 days ago
MeetElise is a cutting-edge technology firm specializing in conversational AI solutions that transform industries. Our mission focuses on revolutionizing health and home sectors by delivering innovative, impactful technologies.
Job SummaryWe're seeking an experienced Senior Technical Customer Success Manager to join our team. This role will be responsible for establishing strategic relationships with customers, fostering strong partnerships, and driving customer satisfaction through seamless product adoption and utilization.
Key Responsibilities- Develop in-depth knowledge of MeetElise's products, emphasizing user workflows, integrations, and how they work together.
- Cultivate a deep understanding of customer business needs and goals, effectively communicating the value of MeetElise's AI solutions to ensure successful adoption.
- Provide world-class support by taking ownership of customer issues, collaborating closely with Engineering, Product, and Support teams to address and resolve client concerns efficiently.
- Author documentation and host workshops to educate customers about new product features and enhancements.
- Promote the adoption of new products and features while assisting with launches.
- Partner with the implementation team to lead discovery into client goals and best practices, ensuring successful project management of client onboardings.
- Strategize with sales teams to develop client success and engagement plans.
- Analyze client reporting and usage metrics regularly to optimize customer performance.
- Proactively identify underperforming customers and implement strategies to improve their success and prevent churn.
- 4+ years of technical B2B client-facing experience with a SaaS product.
- Demonstrable ability to take ownership and accountability, acting on client objectives in a technical environment.
- Strong written and verbal communication skills, including the ability to communicate technical language to non-technical customers.
- Ability to read and understand technical documentation and analyze data sets.
- Currently manage a book of business of at least $2.5M ARR.
- Must thrive in a fast-paced environment.
- Ability to prioritize effectively and deliver results.
- Competitive salary range: $115,000 - $140,000 ($137,500 - $162,500 OTE).
- Comprehensive benefits package, including medical, dental, vision premiums, fully paid parental leave, commuter benefits, 401k benefits, monthly fitness stipend, and unlimited vacation and paid holidays.
$137,500 - $162,500 (OTE)
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