Technical Customer Success Lead for Conversational AI Solutions

6 days ago


San Francisco, California, United States MeetElise Full time
About MeetElise

MeetElise is a cutting-edge technology firm specializing in conversational AI solutions that transform industries. Our mission focuses on revolutionizing health and home sectors by delivering innovative, impactful technologies.

Job Summary

We're seeking an experienced Senior Technical Customer Success Manager to join our team. This role will be responsible for establishing strategic relationships with customers, fostering strong partnerships, and driving customer satisfaction through seamless product adoption and utilization.

Key Responsibilities
  • Develop in-depth knowledge of MeetElise's products, emphasizing user workflows, integrations, and how they work together.
  • Cultivate a deep understanding of customer business needs and goals, effectively communicating the value of MeetElise's AI solutions to ensure successful adoption.
  • Provide world-class support by taking ownership of customer issues, collaborating closely with Engineering, Product, and Support teams to address and resolve client concerns efficiently.
  • Author documentation and host workshops to educate customers about new product features and enhancements.
  • Promote the adoption of new products and features while assisting with launches.
  • Partner with the implementation team to lead discovery into client goals and best practices, ensuring successful project management of client onboardings.
  • Strategize with sales teams to develop client success and engagement plans.
  • Analyze client reporting and usage metrics regularly to optimize customer performance.
  • Proactively identify underperforming customers and implement strategies to improve their success and prevent churn.
Requirements
  • 4+ years of technical B2B client-facing experience with a SaaS product.
  • Demonstrable ability to take ownership and accountability, acting on client objectives in a technical environment.
  • Strong written and verbal communication skills, including the ability to communicate technical language to non-technical customers.
  • Ability to read and understand technical documentation and analyze data sets.
  • Currently manage a book of business of at least $2.5M ARR.
  • Must thrive in a fast-paced environment.
  • Ability to prioritize effectively and deliver results.
Benefits
  • Competitive salary range: $115,000 - $140,000 ($137,500 - $162,500 OTE).
  • Comprehensive benefits package, including medical, dental, vision premiums, fully paid parental leave, commuter benefits, 401k benefits, monthly fitness stipend, and unlimited vacation and paid holidays.

$137,500 - $162,500 (OTE)



  • San Francisco, California, United States Perplexity AI Full time

    Job Description for Machine Learning EngineerPerplexity AI seeks experienced professionals to develop and innovate our conversational answer engine, aiming to create an engaging and infinite scroll of knowledge for users. Our team is committed to continually surface new topics for exploration.Key Responsibilities:Build upon our industry-leading engagement...


  • San Francisco, California, United States Perplexity AI Full time

    About Perplexity AIWe're a cutting-edge tech company revolutionizing the way people interact with information. Our mission is to empower users with intuitive and personalized experiences.As we continue to grow, we're seeking talented engineers to join our team and shape the future of conversational AI.Compensation PackageWe offer a competitive salary range...


  • San Francisco, California, United States Clerk Chat Full time

    We are seeking a skilled Principal Frontend Engineer to join our team at Clerk Chat. As a key member of our engineering team, you will be responsible for leading the development and enhancement of our messaging interface, ensuring high scalability and reliability.You will drive the integration of AI workflows into the frontend experience, spearhead the...


  • San Francisco, California, United States Decagon AI, Inc. Full time

    About Decagon AI, Inc.">We are building the most advanced conversational AI agents for the enterprise. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.">The Role">As a highly autonomous Account Executive, you will thrive in...


  • San Francisco, California, United States Perplexity AI Full time

    AI-Driven Search Solutions: Technical Lead PositionWe're looking for an experienced Senior DevOps Engineer to join our team at Perplexity AI. As a key member of our infrastructure team, you'll play a crucial role in shaping the technical direction and implementing scalable solutions for our rapidly growing search platform.Technical RequirementsYou will be...


  • San Francisco, California, United States Perplexity AI Full time

    Perplexity AI is a leading innovator in conversational AI technology.SalaryThe estimated annual salary for this role is $240,000, reflecting the company's commitment to attracting top talent and rewarding expertise.Job DescriptionWe're seeking an experienced Data Science Specialist to join our team and play a key role in optimizing our conversational AI...


  • San Francisco, California, United States Scale AI, Inc. Full time

    Senior Software Engineer, Federal Job DescriptionWe are seeking a highly skilled and motivated Senior Software Engineer to join our dynamic Federal Engineering team at Scale AI, Inc.About the Role:This position plays a critical role in delivering high-impact AI-powered mission solutions for government customers.You will design and implement scalable backend...


  • San Francisco, California, United States OfOne, Inc. Full time

    About OfOne:We're a rapidly growing startup pioneering AI-powered voice ordering for restaurants. Our cutting-edge AI voice ordering system isn't just a concept - it's already processing complex conversations across multiple brands daily, transforming the way businesses interact with customers nationwide.We're backed by leading seed investors and boast an...


  • San Francisco, California, United States Decagon AI, Inc. Full time

    We are seeking a highly skilled AI Engineer to join our team at Decagon AI, Inc. in building cutting-edge conversational AI agents for the enterprise.About the Role:This role involves evaluating and implementing advanced AI solutions in large-scale enterprise environments. The ideal candidate will have a strong background in AI/ML engineering, with 5+ years...


  • San Francisco, California, United States Perplexity AI Full time

    Company OverviewWe're Perplexity AI, a rapidly growing company that has experienced tremendous growth and adoption since launching the world's first fully functional conversational answer engine. Our AI-powered search assistant has amassed 10 million monthly active users, with our mobile apps installed over 1 million times across iOS and Android devices....


  • San Francisco, California, United States salesforce Full time

    To succeed in this role, you must have a passion for customer success and a strong desire to help customers achieve their goals through AI innovation.About SalesforceSalesforce is the world's leading provider of customer relationship management (CRM) technology. Our mission is to empower businesses to connect with their customers in a whole new way.We're at...

  • Technical AI Lead

    5 days ago


    San Francisco, California, United States SpeakEZ Virtual Solutions LLC Full time

    We are seeking a highly skilled Senior Software Engineer to join our dynamic team at SpeakEZ Virtual Solutions LLC. As a key member of our founding team, you will be responsible for architecting and developing software solutions that leverage Artificial Intelligence (AI) technology.About the RoleThis is an exceptional opportunity to make a significant impact...


  • San Francisco, California, United States Salesforce Full time

    About the RoleAs a Customer Success Innovator at Salesforce, you will play a key role in empowering customers to leverage the power of AI and drive significant business value. This is an exceptional opportunity to join our team and contribute to the development of innovative solutions that make a real impact on customer success.Job OverviewWe are seeking a...


  • San Francisco, California, United States Scale AI Full time

    About UsAt Scale AI, we're revolutionizing the transition from traditional software to AI.We believe that everyone should be able to bring their whole selves to work, which is why we're an affirmative action employer and inclusive and equal opportunity workplace.Company Overview:Our mission is to make the shift to AI happen faster across every industry.We...


  • San Francisco, California, United States Slack Enterprise Full time

    Senior Customer Success Engineer for AgentforceSalesforce is revolutionizing customer experiences with AI.We're seeking a Senior Customer Success Engineer to join our GForce team, driving rapid Agentforce adoption and shaping the future of AI-powered customer engagement.About the Role:AI Customer Success: Empower customers to fully leverage the power of AI...


  • San Francisco, California, United States Tbwa ChiatDay Inc Full time

    About EliseAIWe are a cutting-edge conversational AI technology company that focuses on industries fundamental to our lives: housing and healthcare. Our mission is to develop innovative solutions that improve the quality of life and society's overall wellbeing.As a key player in these domains, we understand the impact of broken systems or ineffective...


  • San Francisco, California, United States salesforce Full time

    About SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and...


  • San Francisco, California, United States Vapi Ai Full time

    About Us At Vapi AI, we're revolutionizing the way people interact with voice assistants. Our mission is to make voice technology accessible to everyone, and we need your expertise to make it happen.Job Summary We're seeking a highly skilled Senior Product Design Manager to lead the design of our voice AI platform. As a key member of our team, you'll be...


  • San Francisco, California, United States Distyl AI Full time

    As a key member of the Distyl AI team, you will be responsible for developing and implementing cutting-edge AI systems that drive business growth and innovation. Your expertise in AI technologies and software engineering will enable you to design and deploy scalable and maintainable systems that meet the complex needs of our Fortune 500 clients.With a strong...


  • San Francisco, California, United States Obviously AI Full time

    At Obviously AI, our mission is to empower every company to become an AI-driven organization. As a seasoned Account Executive, you will play a pivotal role in expanding our customer base and helping businesses kickstart their AI journey.About the RoleThis is an exceptional opportunity to join a fast-growing startup with a strong vision for the future of AI....