Customer Service Representative

1 month ago


Austin, Texas, United States JT Reisdorph - State Farm Agency Full time
Job Opportunity

We are seeking a talented and caring professional to join our team as a Customer Service Representative at JT Reisdorph - State Farm Agency in Austin, TX.

This is a low-pressure position focused on delivering exceptional customer service for a well-established State Farm Agent.

Key Responsibilities:

  • Provide prompt and accurate customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Establish and maintain strong customer relationships, following up with customers as needed.
  • Use a customer-focused approach to educate customers about insurance options and inspire loyalty.

What We Offer:

  • Competitive salary with bonuses
  • 401(k) matching
  • Flexible schedule
  • Paid time off
  • Professional development assistance

Requirements:

  • Sales experience preferred
  • Excellent communication skills - written, verbal, and listening
  • Self-motivated and detail-oriented
  • Proactive problem solver with ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Property Casualty license (must be able to obtain prior to start date)
  • Life and Health license (must be able to obtain prior to start date)

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.



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