Crisis Hotline Specialist

4 weeks ago


Columbus, Ohio, United States Lutheran Social Services of Central Ohio Full time
Job Title: Hotline Resource Specialist

We are seeking a skilled and compassionate Hotline Resource Specialist to join our team at Lutheran Social Services of Central Ohio.

Job Summary:

The Hotline Resource Specialist will provide high-quality crisis hotline services to individuals and families in need, assessing their needs and connecting them with appropriate resources and support.

Key Responsibilities:

  • Provide crisis hotline services to individuals and families, assessing their needs and connecting them with appropriate resources and support.
  • Respond to inquiries with compassion and clinical skill, de-escalating callers and assessing risk.
  • Participate in peer review and provide brief crisis counseling, domestic violence education, safety planning, and referrals to community-based services.
  • Collaborate with law enforcement to provide Lethality Assessment Program (LAP) services.
  • Update client bed list notes daily and relay pertinent information to shelter staff and clients.
  • Conduct admission and screening interviews with individuals seeking shelter, determining appropriateness and eligibility for specialized shelter programs.
  • Complete admissions process for incoming residents/clients, establishing clear understanding of program expectations and policies.
  • Report all Entry/Exit shelter activity to necessary departments and Managers.
  • Data entry of client infractions/incidents based on shelter activity report.
  • Audit client files for accuracy and maintain professional standards in conduct.
  • Coordinate service delivery and communicate effectively with clinical and other shelter program staff members.

Requirements:

  • Two years of college work, preferably in social work or human services fields, or one-year degree in social work preferred.
  • One to three years' experience providing intake or crisis services preferred.
  • Ability to engage in problem-solving process, relate to clients with diverse backgrounds, and assess and prioritize information received.
  • Exhibits flexibility and ability to manage multiple demands in a fast-paced environment.
  • Ability to use a range of techniques and interventions, and utilize reference material such as maps and directions.
  • Basic knowledge of the demographic and human services network in Franklin County.
  • Demonstrated skills in the use of personal computer to record client data and produce written correspondence or reports.
  • Ability to hear and speak well enough to converse with clients or other employees in person or over the telephone for most of the time.
  • Ability to see well enough and have the manual dexterity and physical ability to access referral source and other information from a wide selection of manuals, texts, etc.
  • Ability to achieve and maintain certification in required training programs.

About Us:

Lutheran Social Services of Central Ohio is a non-profit organization dedicated to serving individuals and families in need. We offer a range of services, including crisis hotline services, domestic violence support, and shelter support.

Benefits:

  • Health insurance with 4-plan options
  • Tuition Reimbursement Program
  • 403(b) retirement plan with employer matched savings
  • Dental and Vision insurance
  • Medical and Childcare Flexible Spending (FSA)
  • Health Savings Account
  • PTO and 12 Paid Holidays
  • Opportunity to make a positive impact on individuals & the community


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