Restaurant Operations Manager

1 week ago

Benson, United States Holiday Companies Full time
Restaurant Manager Job Summary

This position is responsible for overseeing the day-to-day operations of a Company operated Restaurant. The Restaurant Manager has full responsibility for the business, including people, operations, and financial metrics. This role reports directly to the Restaurant District Manager.

Key Responsibilities
  • Provide exceptional guest service in a fast and friendly manner, coaching and correcting team members as necessary
  • Recruit, interview, select, hire, and complete onboarding for all positions
  • Maintain a clean restaurant environment by cleaning and performing general housekeeping duties, delegating job responsibilities and shift duties, and following up to ensure completion
  • Establish build tos and maintain the production management system
  • Direct team members to prepare and serve food items in accordance with all Brand, Company, and health department regulations
  • Supervise and coach team members to follow guidelines for food preparation and production management
  • Ensure team members are properly trained on Brand and Company standards on an ongoing basis
  • Cascade all relevant information and maintain a communication board
  • Implement new Brand campaigns and conduct new product training
  • Ensure product quality, food safety, and operational standards are met
  • Monitor and ensure accuracy of all cash, sales, and inventory control records
  • Communicate as required with Restaurant District Manager
  • Complete all daily, weekly, and period paperwork, inventory counts, cash counts, truck orders, schedules, and any other administrative duties as required
  • Guarantee a safe environment for team members and guests by following all government laws and safety codes, and report facility issues to maintenance
  • Complete reports on all incidents following our 5-minute rule policy
  • Take ownership of all financial and operational metrics, resulting in a profitable restaurant
  • Conduct team member check-ins and provide positive feedback badges in Workday; use recognition to reinforce positive behaviors and performance
  • Implement progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements
  • Responsible for training a Restaurant Assistant Manager to be capable of successfully operating the restaurant in the absence of the RGM
  • Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win
Benefits
  • Medical, Dental, Vision, Term Life, and AD&D plans
  • Flexible spending and health savings accounts
  • Short-Term and Long-Term Disability
  • Vacation, Holiday, Personal, and Sick paid time off
  • Matching 401(k)
  • Tuition Reimbursement
  • Stock Purchase Plan
  • Employee Discount Program
  • Discount Meal Benefit
  • Wellness Plan
  • Mobile Phone Benefit
  • Quarterly incentive plan
  • Wait periods may apply
Qualifications
  • Minimum 2 years restaurant management experience required
  • Proficient in Microsoft Office Suite
  • Valid state Driver's License required
  • Serv Safe Manager certification preferred
  • Open availability required
  • Excellent communication skills
  • Motivates, coaches, and leads team members
  • Acts with integrity; keeps commitments
  • Contagious positive attitude
  • Conflict management skills
  • Exhibits a sense of urgency
  • Leads by example
  • Frequently bend, twist at waist, kneel, squat, stand, and walk
  • Occasionally climb and descend ladders
  • Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
  • Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead
  • Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead

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