Customer Education Program Manager

4 weeks ago


Denver, Colorado, United States Klaviyo Full time

About the Role

We are seeking a highly skilled Customer Education Program Manager to join our team at Klaviyo. As a key member of our Customer Education team, you will be responsible for overseeing the continuous improvement of our learning platforms and reporting processes.

Key Responsibilities

  • Develop and implement strategies for monitoring platform performance, improving reporting systems, and ensuring technical processes align with the company's learning and customer success goals.
  • Collaborate with internal teams to create scalable processes for maintaining our learning platforms, including implementing and documenting procedures for tagging, platform updates, data input, and more.
  • Design and implement reporting frameworks to track platform performance and user engagement, providing insights to optimize content and system functionality.
  • Lead strategic cross-team projects to ensure seamless integration and optimization of learning systems and ensure a quality learning experience.
  • Monitor and address any technical issues within learning systems, collaborating with technical teams to resolve problems promptly.

Requirements

  • 5+ years of experience in learning systems or program management, ideally within a SaaS or tech-driven environment.
  • Strong understanding of LMS administration and data integration, with a preference for Skilljar experience.
  • 3+ years of experience managing educational or customer success programs.

What We Offer

  • A competitive salary range of $86,400-$129,600 USD.
  • A comprehensive benefits package, including medical, dental, and vision coverage, health savings accounts, flexible spending accounts, 401(k), and flexible paid time off.
  • A culture of learning that includes a learning allowance and access to a professional coaching service for all employees.


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