IT Solutions Analyst

At Mondo, we're seeking a highly skilled IT Solutions Analyst to join our team. As a key member of our Office of Information Technology Services (ITS), you'll play a critical role in providing data and application solutions to our College community.

• Assess business needs and translate them into technology solutions in collaboration with College stakeholders and ITS colleagues.
• Design and implement solutions to improve or facilitate College business and academic processes, considering data integration and lifecycle needs.
• Research and suggest options that fulfill needs while adhering to ITS strategy for new software and application solutions.
• Document new solutions thoroughly from a technical and user perspective.
• Deliver excellent customer service in support and solution building and design.
• Collaborate with ITS and functional colleagues to assess applications and systems for improvements, identify and prioritize areas for improvement, and work as part of a team to deliver, test, and implement improvements.
• Provide exceptional 2nd- and 3rd-tier support to internal customers and act as an intermediary for support and implementation involving third-party vendors and external stakeholders.
• Serve as liaison between ITS and College stakeholders, acting as a trusted advisor to foster continued partnerships with staff across the College.

• Bachelor's degree or equivalent in education and experience.
• 3+ years of experience with some combination of the following: configuring, customizing, or maintaining enterprise software systems; enterprise solutions such as Workday, PeopleSoft, or Banner; high-level programming or scripting languages; querying data with SQL and working knowledge of relational databases; system or application administration at the enterprise level; report writing or dashboard design in a tool such as PowerBI, Microsoft SSRS, Cognos, or Tableau.
• Excellent oral, written, and interpersonal communication skills, including strong relationship skills.
• Knowledge of contemporary software development practices, including source control, development lifecycles, and testing.
• Attention to detail in both completion of work and documenting work products.
• Effective time management practices, applied in a fast-paced environment.
• Working knowledge of contemporary IT support fundamentals, including change control, issue, and incident workflow, and issue tracking.
• Excellent troubleshooting practices and the determination to solve complex problems.
• Working knowledge of project management principles.
• Experience in higher education, especially in a technology role.
• A collaborative, constructive, and positive approach to work.
• Ability to work independently and as a member of an established team, set priorities, and work collaboratively as a member of a diverse community.

We encourage inquiries from candidates who will contribute to the diversity of our College, including its cultural and ethnic diversity.