Customer Service Representative
2 days ago
At Once Upon A Child Madison, we are dedicated to providing an exceptional customer experience. We strive to be a trusted partner for families in the community, offering a wide range of gently-used kids' items.
Salary and BenefitsWe offer a competitive salary, with opportunities for advancement and wage increases as you grow in your role. In addition, our benefits package includes an Employee Retirement Savings Plan, where we match 3% of your pay at 100%. You will also enjoy employee discounts and incentive pay opportunities.
Job DescriptionWe are seeking a highly motivated and energetic individual to join our team as a sales associate. As a key member of our team, you will be responsible for providing outstanding customer service, ensuring a clean and organized store environment, and assisting with various tasks such as receiving and stocking merchandise.
You will greet customers immediately, determine their needs, and handle all interactions in a friendly, enthusiastic, and professional manner. You will also become familiar with our merchandise, brands, and prices, and understand features and benefits. Your goal will be to maximize sales and customer satisfaction by suggesting add-ons and providing excellent service.
- Evaluate items presented to the store for purchase and accurately entering the products being bought by the store
- Price and ticket items appropriately based on the computerized system and pricing/buying guidelines.
- Efficiently and accurately tag items purchased from customers.
- Keep the sales floor stocked. Bin, label and organize merchandise that will be stored in back stock.
- Maintain cleanliness and organization of the store.
To be successful in this role, you must be a reliable team player who can work effectively in a fast-paced environment. You should have a high degree of energy and drive to meet customer demands, and be able to perform tasks with minimal supervision. Other key qualifications include:
- Able to stand and walk for long periods of time, up to 8 hours per day.
- Able to lift 40 pounds (bins in which merchandise is stored), without assistance
- Able to bend, rotate, and reach, as required in a retail environment, where there is receiving, tagging, and stocking merchandise
- Able to operate a computerized sales terminal
The estimated salary for this role is between $35,000 - $45,000 per year, depending on experience and performance.
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