Senior Manager, Reverse Logistics and Refurbishment

5 days ago

Reston, Virginia, United States Maytronics North America Full time
Job Summary

We are seeking a highly experienced Senior Manager to lead our Reverse Logistics and Refurbishment operations in North America. The successful candidate will oversee all aspects of reverse logistics, repair, and refurbishment, ensuring exceptional results and a cohesive team.

Key Responsibilities
  • Lead the Reverse Logistics, Refurb Center, and Service Centers across North America, driving operational excellence and efficiency.
  • Manage and develop the Reverse Logistics, Refurb, and internal Service Center teams, providing guidance, training, and performance monitoring.
  • Collaborate with internal teams to execute business plans, set and monitor KPIs, and collect data for management and stakeholders.
  • Manage the Vendor Service Centers program, including process alignment, best practices, onsite audits, spare part supply planning, and technical product questions.
  • Act as a conduit for communication between service centers, technical product teams, and manufacturers to drive continuous improvement in quality.
  • Implement proven productivity methodologies, such as Kan Ban and Kaizen, to ensure accurate and high-quality results.
  • Identify and support the development, testing, and implementation of ERP systems to drive operations across all Reverse Logistics, Service, and Refurb Centers.
  • Plan and monitor inventory levels to ensure adequate supply of tools and parts for repairs.
  • Work with Demand Planners to adjust inventory stocking and communicate shortages to ensure adequate spare parts supply.
  • Develop new capabilities and programs to improve Reverse Logistics, reuse/resell capabilities, and refurbishment programs with manufacturers.
  • Manage and drive the Motor Repair program to reduce product usage and improve Turn Around Time for customers.
  • Improve recycling programs to reduce waste stream going into landfills.
  • Develop, present, and manage annual planning cycles, monthly budgets, and strategic initiatives for Service/Refurb Centers in North America.
  • Serve as the key point of contact for quality information, initiatives, and product feedback to manufacturers' Quality Teams.
  • Ensure parts stocking in each location to drive customer repairs and refurbishment.
  • Use ERP databases, SellerCloud, and other data sources to track and monitor results.
  • Mentor and develop staff for growth opportunities.
  • Lead special projects as assigned and other assigned responsibilities/initiatives.
Requirements
  • Bachelor's degree or equivalent experience.
  • 5 years of managing operations supporting customer repairs, reverse logistics, or refurbishment.
  • 5 years of inventory control, distribution, or purchasing experience.
  • Experience in mapping and improving processes.
  • Management experience, including temp labor.
  • Experience managing complex logistics.
  • Excellent time management and project management skills.
  • Experience managing using 5S methodology.
  • Good financial acumen, focused on budgeting, cost control, and revenue calculations.
  • Experience with OSHA standards a plus.
  • CPR certification a plus.
  • Advanced knowledge of MS Office products (Excel, Word, PowerPoint) and ERP systems.
  • Six Sigma certification preferred but not required.
  • Ability to lift up to 50 pounds at a time.

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