Spectrum Customer Support Specialist
5 days ago
We are seeking a highly skilled and motivated National Field Support Agent to join our team at Spectrum. As a key member of our operations, you will play a crucial role in supporting our field technicians, helping them resolve customer service issues in a timely and efficient manner.
The ideal candidate will have excellent technical skills, strong problem-solving abilities, and outstanding communication skills. They will be able to work effectively in a fast-paced environment, prioritize tasks, and provide exceptional customer service.
Key Responsibilities- Support field technicians in resolving customer service issues
- Use technical skills to troubleshoot and resolve problems in real-time
- Interface with customers to resolve issues and provide solutions
To succeed in this role, you will need:
- A high school diploma or equivalent
- Strong technical skills, including MS Office and computer literacy
- Excellent problem-solving, critical thinking, and communication skills
- The ability to work a variety of schedules, including mornings, nights, weekends, overnights, and holidays
Spectrum offers a competitive salary range of $45,000-$60,000 per year, depending on experience. In addition, we offer:
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) retirement savings plan with company match
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment
Spectrum is a leading provider of telecommunications services, serving nearly 32 million customers across 41 states. We are committed to delivering exceptional customer service and innovative technology solutions.
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